Shannon Stacey

Technical difficulties

I would like to blog this morning, but I’m so frustrated with the nook right now, all I have in my head is really bad words.

It decided to display the My Documents library as empty, even though Calibre and the Finder folder say the books are there. And this morning, just to add to the fun, it’s decided to stop ejecting properly. I’ve rebooted. I’ve hard reset. I’ve taken the battery out. I’ve done everything short of a reset to factory settings.

I’m going to have to call Barnes & Noble customer service, which means my day will be gone. I need to carbo-load and hydrate before dialing the number since rumor has it it will be an epic hold marathon.

I should have bought a Kindle.

2 comments to “Technical difficulties”

  1. Keishon
      · August 19th, 2010 at 4:08 pm · Link

    There’s a fatal error that occurs I’m told with the older model of the Nook. Mine did this: it wouldn’t acknowledge my registration nor my documents. CS via B&N must be outsourced as they have no clue whatsoever on how to fix your problem but they will rapidly ship you another one when you give them your CC info and you must send your backs (shipping costs are free). It takes up to three days to receive it. I took my into the store and had it replaced the same day. I didn’t have to beg or plead with them about the error because they already knew about it.

  2. Shannon
      · August 19th, 2010 at 8:21 pm · Link

    Whew, that was grueling! One hour, forty-six minutes and thirteen seconds of customer service. (I was on my cell, which has a timer.)

    Mine was working perfectly…as long as you didn’t want to read a sideloaded book. Even the restore to factory settings didn’t work, so we ended up doing a sequence of holding the button for a certain amount of time repeatedly that wiped it out. Then it had to reload the updates.

    But now it’s fixed.

    Unfortunately now I have to remember how I managed to marry it to ADE back in February, but at least Mr. S can finish his book.

    It makes me nervous, though, because it’s been glitch free and now, at the six-month mark, it’s had its first glitch.

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